These are the most frequently asked questions by visitors and members.

Frequently Asked Questions

Do you offer a guarantee?

Yes! I offer my own, no questions asked 30 day guarantee. This is not some sales rhetoric, but a real committment to my customers.

If in the current month, you are not happy with the contents you have received, for any reason, you can cancel your account and request a refund. I will send you a refund for the months subscription fee to your paypal account. If you choose a yearly subscription, you have a full 30 days from the time you sign up to cancel and request a refund. For the monthly guarantee, if you cancel, and then wait a few weeks after your account has expired, you will not be issued a refund – this seems only fair. Please provide your username and paypal email with your request.

What is Semiologic Tutorials all about?

We provide the most up-to-date video and PDF tutorials available anywhere on the Internet.

We discovered that there was no accurate and up-to-date documentation that provided users of Semiologic Pro with the resources that they needed.

Do you sell or affiliate Semiologic Pro?

No, we don't.

What hosting do you recommend for Semiologic?

We offer our own hosting service at Prime Time Hosting.

This server, located in San Jose, California, and is configured to handle pretty much whatever you can throw at it. It is fast, reliable (99.9% guaranteed uptime), runs PHP 5, cPanel and Fantastico. All software is kept up-to-date and has daily remote backups. For as little as $9.95 a month (50 GB space and 50 GB bandwidth), we can provide you with a great hosting plan and with excellent support (Joe and I, are both running the support). We even offer a 30 day money back guarantee! Visit Prime Time Hosting at www.hostingprimetime.com.

What is the difference between free and Premium membership?

Free membership allows very basic access to limited contents.

Premium membership allows full access to all contents on the site including articles and videos.

What is the importance of SEO (search engine optimization)?

There used to be a lot of importance placed on SEO, but there seems to be a move (by Google, at least) away from this now. The main reason is the ever increase of spam sites.

I would be more concerned about getting traffic to your site, keeping them there for as long as possible and converting them into sales. Social bookmarking and advertising are just some of the more reliable ways of getting traffic to your site.

You need to make your site easy to navigate and just do the basic optimization techniques are the way to go, in my opinion. The page rank system is a joke and needs to be avoided at all costs.

What are the areas that Semiologic Tutorials doesn't cover?

We do not cover technical issues, like getting errors. You are best to post your problem on the Semiologic forum.

If I need support, what can you offer to help me?

I can offer you one-on-one consultation, either by phone, remote viewing (Team Viewer) or by IM chat.

Can you tell me why we cannot get reliable and up-to-date documentation and or videos from Semiologic?

Well, you would need to ask Semiologic that question. However, I think the reason is because compiling documentation and videos is time consuming and a never ending job.

With releases happening on average, every two months, those documents and videos need to be constantly updated.